Friday, 11 October 2013

Evaluating Intercultural Behavior (Post #2)

Singapore is known for its various races, religions and culture. The government has also done very well to keep the harmony and peace among its people for the past 50 years. But even in this country, small tensions caused by intercultural differences are still inevitable, just like the following experience I witnessed before.

On a Saturday night about 3 years ago, I was having dinner with my friends in a Chinese restaurant in Clarke Quay. There were other customers around, including several Singaporeans and some Chinese who were probably working in Singapore. During the dinner, several Chinese customers started to talk so loudly that all other customers in that restaurant can hear them. While other Chinese customers were unaffected, the Singaporean customers were clearly very annoyed by the noise. Some of them stared at the loudly talking Chinese customers a few times but received no reply. Eventually, the Singaporean customers left the restaurant very unhappily even before they could finish their meal.


Now when I looked back, this is a typical example of how different culture clash with each other. In China when people eat in a restaurant, it would not be inappropriate for them to talk or laugh loudly. Instead, the restaurant actually likes to see its customers talking loudly while eating, because the noise in a restaurant shows that the restaurant is popular and having many customers. And that attracts more customers, who may think that the dishes in that restaurant are delicious. So for me, I personally understand why some Chinese customers tend to speak loudly in a restaurant. However, as it says, “When in Rome, do as Romans do.” I think foreigners have the liability to learn about the local culture and habits, in order to refrain themselves from offending other people. And that’s the way to reduce intercultural frictions and foster better communication.